Billing & Refunds

1. Paid plans

Bloom offers optional member subscriptions (Plus and Premium) billed monthly, every 6 months, or every 12 months. Businesses may subscribe to Pro or Elite, or purchase featured placement where offered. Current prices are shown on /premium and /pricing before you pay.

2. How you are charged

Payments are processed by our payment provider (for example Stripe, or another approved processor we appoint). Subscriptions renew automatically at the end of each billing period until you cancel. You authorise recurring charges for the plan and interval you select.

If you leave checkout without completing payment, you are not charged.

3. How to cancel

• Sign in → Settings → Manage billing
• Use the customer portal to cancel renewal, update your card, or change plan where available

After you cancel, you keep paid features until the end of the period you already paid for. We do not automatically refund the unused portion of a billing period.

4. Refunds

Default: Subscription fees are non-refundable for partial unused time once a period has started, except where Australian Consumer Law or other non-excludable rights require otherwise.

If you believe you were charged in error (duplicate charge, technical failure, or unauthorised use of your card), email hello@bloomapp.com.au promptly with your account email and approximate charge date. We review goodwill requests case by case.

5. Chargebacks and disputes

Please contact us first so we can help. Filing a chargeback without contacting support may lead to account review or suspension for abuse of the payment system. We cooperate with our payment provider’s dispute process and may share account and transaction records as needed.

6. Price changes

We may change prices for future renewals. Where required, we will give reasonable notice. Continued use after a notified change constitutes acceptance of the new price for subsequent periods.

7. Contact

Billing help: hello@bloomapp.com.au — see also Contact.