Billing & Refunds

1. Paid plans

Bloom offers optional member subscriptions (Plus and Premium) billed monthly, every 6 months, or every 12 months. Businesses may subscribe to Pro or Elite, or purchase featured placement where offered. Current prices are shown on /premium and /pricing before you pay.

2. How you are charged

Payments are processed by our payment provider (for example Stripe, Fat Zebra, Nuvei, or another approved processor we appoint). Subscriptions renew automatically at the end of each billing period until you cancel. You authorise recurring charges for the plan and interval you select.

If you leave checkout without completing payment, you are not charged.

3. How to cancel

• Sign in → Settings → Manage billing
• Use the customer portal to cancel renewal, update your card, or change plan where available

After you cancel, you keep paid features until the end of the period you already paid for. We do not automatically refund the unused portion of a billing period.

4. Refunds

Default: Subscription fees are non-refundable for partial unused time once a period has started, except where Australian Consumer Law, the New Zealand Consumer Guarantees Act, or other non-excludable rights require otherwise.

If you believe you were charged in error (duplicate charge, technical failure, or unauthorised use of your card), email hello@bloomapp.com.au promptly with your account email and approximate charge date. We review goodwill requests case by case.

5. Event tickets

Tickets and RSVPs through Bloom Events (venue nights and other ticketed listings) are for a specific event date and organiser. By purchasing or registering you also accept the ticket terms shown on the event purchase page. The same refund rules apply whether you pay on Bloom (full launch checkout) or via an organiser’s external ticket link / door payment during soft launch — for external or door sales, the organiser’s payment provider may process the refund; Bloom will still help coordinate when we held the booking.

• Sales are final for change of mind, travel issues, and no-shows, except where Australian Consumer Law, the New Zealand Consumer Guarantees Act, or other non-excludable rights require otherwise.
• Organiser cancels the event: you receive a full refund of the ticket face value to your original payment method (usually within 5–10 business days).
• Transfers may be allowed by the venue — contact the organiser first.
• Soft launch / no Bloom card charge yet: if your booking is RSVP-only, waitlisted, or paid off Bloom (external link or door), there may be no Bloom card charge to refund. Free RSVPs can be cancelled by contacting the organiser or support; paid off-platform sales follow that seller’s refund process, plus any rights under Australian Consumer Law or the New Zealand Consumer Guarantees Act.

6. Event tickets — merchant of record & GST

Who you buy from. When card checkout is enabled on Bloom (full launch), Bloom App Services (ABN 83 684 743 288) (or our appointed payment processor on our behalf) typically collects the ticket payment as the merchant of record for that charge. We then pay the venue/organiser their share after the event (less Bloom’s platform fee and card processing costs), as described to organisers in the business dashboard. In some boarding setups a venue may instead be the merchant of record for their own sales — where that applies, it will be clear at checkout or in the organiser agreement.

Bloom is a marketplace and ticketing layer. We are not the organiser of venue events unless we expressly say so on the listing. The venue/organiser is responsible for running the event, house rules, and fulfilling what was advertised.

GST. Website ticket prices are shown in Australian dollars (AUD). In-app prices follow the App Store currency for your country (AUD in Australia, NZD in New Zealand). Where an organiser is required to charge GST (Australia 10% or New Zealand 15%), the face value they set is treated as GST-inclusive unless the listing says otherwise. Bloom’s platform fee on ticket sales may attract GST; tax invoices for organisers can be arranged on request. Buyers and organisers should seek their own tax advice — Bloom does not provide tax advice.

Soft launch: until in-app card checkout is switched on for an event, a booking may be registration / waitlist only (no card charge on Bloom), or you may be sent to an external ticket link. Payment and refunds for those sales follow whatever the organiser states (door, external checkout, or later Bloom checkout once live).

7. Event ticket payouts (organisers)

For paid tickets sold through Bloom checkout, Bloom collects the buyer’s payment, holds funds until after the event (typically at least 24 hours after the listed start time), then pays the venue/organiser the net amount: ticket face value less Bloom’s platform fee (10%) and card processing costs. Card fees are borne by the organiser, not added as a separate line for the buyer at checkout.

Organisers must provide accurate bank details (and ABN where applicable) before the first payout. Failed payouts remain unpaid until details are corrected. Bloom may set a minimum payout threshold and roll small balances forward.

Refunds: Bloom processes refunds on the original payment method under the ticket terms (including full refund if the organiser cancels the event). Chargebacks: Bloom manages disputes with the payment processor. If a chargeback succeeds after the organiser has already been paid, Bloom may recover that amount from the organiser (including by offsetting future payouts).

8. Chargebacks and disputes

Please contact us first so we can help. Filing a chargeback without contacting support may lead to account review or suspension for abuse of the payment system. We cooperate with our payment provider’s dispute process and may share account and transaction records as needed. For event tickets, see also section 7.

9. Price changes

We may change prices for future renewals. Where required, we will give reasonable notice. Continued use after a notified change constitutes acceptance of the new price for subsequent periods.

10. Contact

Billing help: hello@bloomapp.com.au — see also Contact.